How we handle your data

1. Information we collect

We collect only the information needed to run the product and improve care guidance. Depending on how you use the app, this can include:

• Photos you upload for plant identification, doctor checks, room scans, or plant profile images.
• Plant details you save, such as nickname, species match, room assignment, notes, and care history.
• Account details such as email address and sign-in provider when you create or connect an account.
• Basic device and usage data, including app version, device identifier used for guest limits, and product events needed for quota, diagnostics, and abuse prevention.
• Subscription and entitlement state. Payment processing itself is handled by Apple or Google, not by KnowYourPlant directly.

2. How we use information

We use the information above to deliver core product features, including plant identification, diagnosis support, saved garden history, reminders, room analysis, quota enforcement, and account recovery.

We may also use aggregated or de-identified information to measure reliability, understand feature usage, and improve model quality, performance, and safety.

3. Photos and AI-generated results

Plant photos may be processed by AI systems and service providers we use to generate identification or diagnosis results. These results are probabilistic and may be incomplete or incorrect.

If you save a plant, we may keep the associated photo and result metadata so you can view that plant again later, continue care flows, and revisit previous results.

4. Guest use and connected accounts

You may start using some features before signing in. In that case, we may temporarily associate saved content and scan usage with a device-scoped identifier. If you later create or sign in to an account, we may move eligible guest data into that account so your earlier scans and saved plants remain available.

5. Sharing and service providers

We do not sell your personal information. We may share data with service providers who help us operate the app, such as hosting, storage, authentication, analytics, crash reporting, payments, and AI processing providers. These providers are expected to process data only for the services they provide to us.

6. Data retention

We keep data for as long as needed to operate the product, maintain your saved content, comply with legal obligations, resolve disputes, and prevent abuse. If you request deletion, we will remove or anonymize personal data unless we are required to keep certain records for legal, accounting, or security reasons.

7. Your choices

You can review privacy actions in the app, including data export and account deletion when those controls are available in your build. You can also stop using the service, remove app permissions, or contact us directly for privacy questions.

8. Children’s privacy

KnowYourPlant is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal data to us, contact us so we can review and delete it if appropriate.

9. Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes, we may update the in-app links, update this page, or provide other notice where appropriate. The date at the top shows the latest revision.

10. Contact

If you have questions about this Privacy Policy or how your data is handled, contact us at ops@knowyourplant.app.